ServiceTitan Reviews

They have a complete and innovative product that always gets the job done. Sure, there might be a few hiccups now and then, but if you work with them, they’re quick to offer solid solutions. When the prices went up, I checked out other alternatives, but nobody else has the all-in-one features like they do. I would’ve had to buy several different software programs to get what Service Titan does so smoothly for me now. I’m really happy with this product. It’s state-of-the-art, easy to use, great for customers, and the support has been top-notch.

This software is super easy to use and has really sped up how we handle invoices. Being a commercial HVAC business, we thought the onboarding would be a bit of a hassle. But let me tell ya, the team has been top-notch! They always make time to meet with us and tackle all our questions. Plus, they've helped us find solutions that fit our business perfectly. When a workaround isn't an option, they work hand-in-hand with the design crew to improve the software for our unique requirements. Service Titan outshines other platforms we've tried before in terms of efficiency, and working with the Titan team is just a joy!

They offer a complete and innovative product that consistently delivers. Like with anything, there may be occasional issues, but if you collaborate with them, they always provide effective solutions. When prices increased, I explored other options, but no one else offers the comprehensive features that they do. I would have had to purchase multiple software programs to achieve what Service Titan effortlessly accomplishes for me now. I am extremely satisfied with this product. It is cutting-edge, user-friendly, convenient for customers, and the support has been excellent.

The software is extremely user-friendly and has greatly expedited our invoice processing. As a commercial HVAC company, we have found the onboarding process to be quite labor-intensive. However, our experience with the onboarding team has been exceptional! They consistently make an effort to meet with us and address all of our inquiries. Moreover, they have assisted us in finding solutions that are applicable to our commercial operations. In instances where a workaround is not possible, they collaborate with the design team to enhance the software's functionality for our specific needs. Service Titan surpasses other platforms we have previously utilized in terms of effectiveness, and the Titan team is an absolute pleasure to collaborate with!

I've done a bunch of reviews on the team members I've worked with, and they've all been top-notch! The product itself is really impressive. That said, I didn't quite realize how much learning and trial and error would come with getting it up and running. We had training together, which felt thorough at the time, but actually using the product—like the dashboards and reports—has been a bit much from a leadership perspective. I'm super thankful to Ashley for guiding me through the whole process and helping me find my way. She's been key in breaking down why we do certain things and giving me direction, plus she's found answers for me. She's also helped me figure out the best ways to get things done, so I'm not always struggling. The product is fantastic, but it really needs an expert to help with the transition, especially when moving on from a less effective product.

I have conducted multiple reviews of the team members I have collaborated with, and they have all been excellent! The product itself is also outstanding. However, I underestimated the amount of learning and trial and error that would be involved in implementing it. Although we underwent training together, which seemed comprehensive at the time, actually using the product, such as the dashboards and reports, has been overwhelming from a leadership standpoint. I am extremely grateful to Ashley for practically guiding me through the process and helping me navigate my way. She has been instrumental in explaining the reasons behind certain actions and providing guidance, as well as finding answers for me. She has also assisted me in discovering the most efficient methods to accomplish tasks, so I am not constantly struggling. The product is amazing, but it truly requires an expert to assist with adapting to it, especially when transitioning from a subpar product.

Switching to Service Titan has been the best choice our company has ever made! We've been using it for two years now and have seen incredible growth, better efficiency, and heightened accountability across the board, all thanks to this program! The onboarding was a bit tough, but we were warned about the effort needed and the benefits we’d reap if we put in the work. Our Onboarding Specialist, Erin, was simply amazing, and our Success Manager, Victor, is truly exceptional! We wholeheartedly believe that the price of this software is entirely justified and worth every cent we spend on it!

Moving to Service Titan was the best decision our company has ever made! We have been using it for 2 years now and have experienced remarkable growth, improved efficiency, and increased accountability throughout our entire company, all thanks to this software! The onboarding process was quite challenging, but we were forewarned about the amount of effort required and the results we would achieve if we put in the necessary work. Our Onboarding Specialist, Erin, was absolutely fantastic, and our Success Manager, Victor, is truly outstanding! We firmly believe that the cost of this software is completely justified and worth every penny we pay for it!

I could share plenty of stories to show just how awful their support is. Still, I gotta give credit where it's due—the platform is solid and packed with a bunch of useful features. Every time I need to reach out to their support, I jokingly call it 'heading to stressville' since they’re completely unhelpful. It seems like they’ve been taught to dodge transferring calls or cases, even when they’re clueless about how to sort out a specific issue. More than once, they’ve said they fixed a problem without actually doing anything. Even basic questions, like how to handle a credit card refund, have turned into a maddening 2.5-hour phone call full of mixed messages, different steps, and bad advice.

There are numerous examples that I could delve into to illustrate just how terrible their customer service is. However, I must acknowledge that the platform itself is robust and offers a plethora of highly beneficial features. Whenever I find myself having to contact their customer service, I jokingly refer to it as "going to stressville" because they are utterly unhelpful. It appears that they have been trained to avoid transferring calls or cases, even when they have no clue about how to handle a particular process or investigate an issue. On several occasions, they have claimed to have resolved a problem without actually putting any effort into addressing it. Even simple inquiries, such as how to process a credit card refund, have resulted in a frustrating 2.5-hour phone call filled with contradictory information, different procedures, and misguided advice.

The support from the team is top-notch and very professional. They work quickly to help you with any issues you might face. Plus, they take the time to walk you through every step, making sure you fully grasp everything and giving you the right tools for any future situations.

About three years back, we made the move to Service Titan, and let me tell you, it’s been a huge boost for our business. Our efficiency has shot up, and we’re now saving a whole lot of time on dispatching our techs and handling the sales crew. We’re genuinely thankful for this upgrade. Much appreciated!

We keep running into the same issue with the NMI updater not working right. This seems to happen roughly every four to five months. It's pretty annoying that this hasn't been fixed yet. On top of that, the constant tweaks to the user interface make it tough for folks to stay in the loop. Sure, some of the changes are good, but just when users get used to one thing, bam! More big changes come along.

ServiceTitan is pretty awesome, but I gotta say it does have some oddities and tweaks that you gotta handle to get some key jobs done. On the flip side, the customer support is super helpful and ready to help with any hiccups you might face. They quickly fix any bugs or software troubles that pop up. From an accountant's viewpoint, this software is top-notch. It's easy to use and simple to get around.

We switched to Service Titan three years ago, and it has made a tremendous difference for our company. We have become significantly more efficient and now save a considerable amount of time when it comes to dispatching our technicians and managing our sales team. We are truly grateful for this improvement. Thank you!